Support
Website maintenance and support that keeps your site secure, current and working
A website needs regular care after launch. Software needs updating, backups need checking and content changes keep coming. We look after these tasks so your team can focus on the business.
Who this is for
- Businesses without an in-house web developer
- Companies whose original developer is no longer available
- Teams that need help with regular content updates
- Owners who want someone to call when something stops working
Problems it can solve
- Plugins, themes or frameworks have not been updated in a long time
- Nobody is sure whether backups exist or can be restored
- The site goes down and nobody notices until a customer says so
- Small changes wait weeks because there is no one to make them
What is included
What our Website Maintenance and Support service can include
Every project is scoped to your needs. These are the areas we typically cover; we agree the exact list with you before work starts.
Software updates
Planned updates to the CMS, plugins, libraries and server software, tested before they go live where possible.
Backups
Scheduled backups stored separately from the website, with periodic restore checks.
Monitoring
Uptime checks and alerts, plus SSL certificate and domain renewal reminders.
Security housekeeping
Removal of unused plugins and accounts, and review of access permissions.
Troubleshooting
Investigation and fixing of errors, broken forms and display problems.
Content changes
Text, image and page updates sent to us by email or a ticket.
Small improvements
Minor design tweaks, new sections or forms, scheduled with you.
Process
How Website Maintenance and Support projects run
A practical sequence with review points, so you see progress and can change direction early.
Site review
We check the current setup, hosting, access, backups and outstanding issues.
Stabilise
Urgent updates and fixes, and a working backup in place.
Agree a support plan
Which tasks are included, how requests are sent and how they are prioritised.
Ongoing care
Regular updates, monitoring and requests handled as agreed.
Periodic review
A short summary of work done and recommendations for the site.
Support options
Support can be a monthly plan for regular care or ad-hoc help when you need it. Response times, hours and what is included are agreed in writing for each client. [Add standard support plan details before launch]
FAQ
Questions about Website Maintenance and Support
Can you maintain a website we did not build?
Yes. We start with a review so we understand how it was built and whether anything needs attention first.
Do you provide hosting?
We can advise on hosting and manage it with you. The right option depends on your site and traffic.
How do we send requests?
We agree a simple channel, usually email or a shared ticket list, so nothing gets lost.
What happens if the site goes down?
If monitoring is part of your plan, we receive an alert and start investigating. Exact response times are set in your support agreement.
Need someone to look after your website?
Tell us about your site and what support you need. We will suggest a suitable arrangement.